Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This cancellation policy outlines how you can change or cancel these types of purchases.

Subscriptions
When you purchase a subscription, you agree to receive repeat deliveries based on the subscription duration and frequency selected at checkout.

Your payment details will be stored securely and you will be charged automatically for each recurring delivery unless you choose to pay in advance.

Subscriptions may include exclusive pricing, discounts, or benefits provided in exchange for ongoing recurring deliveries. By subscribing, you agree to these recurring charges and benefits.

You may cancel your subscription at any time after your initial purchase. However, cancellations must be made prior to your next billing date. Once a subscription renewal has been processed and charged, the order is considered confirmed and cannot be cancelled or refunded for that billing cycle.

If you cancel your subscription, you will continue to receive any orders that have already been processed or charged prior to cancellation. Your subscription will then be terminated and no further charges will occur.

Some subscriptions may auto-renew at the end of their duration. If you do not wish to renew your subscription, you must cancel prior to the renewal date.

You can manage or cancel your subscription at any time using the link provided in your order confirmation email or by logging into your account.

See our Returns & Refunds Policy for additional information regarding returns and refunds.

Pre-orders
When you purchase a pre-order, you are purchasing an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has already been fulfilled, then the order cannot be cancelled, but you may request a return or refund in accordance with our Returns & Refunds Policy.

Try Before You Buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a specified period of time to decide if you wish to keep the item. If the item is not returned within that period, your payment method will be charged for the full amount.