Privacy policy
Last updated: July 19, 2025
RÉSTOR operates this store and website (the “Services”), including all related information, content, tools, features, products, and services, to provide you with a curated shopping experience. RÉSTOR is powered by Shopify, which enables us to provide the Services.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or use the Services, make a purchase, or otherwise interact with us. It also outlines your rights regarding your personal information. By using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
When we refer to “personal information,” we mean information that identifies you or can reasonably be linked to you. Personal information does not include data that is anonymised or de-identified. Depending on how you interact with us, we may collect:
- Contact Information: Name, email address, billing and shipping address, and phone number.
- Financial Information: Credit/debit card or payment account details, transaction details, and payment confirmations.
- Account Information: Username, password, preferences, and settings.
- Transaction History: Items viewed, added to cart or wishlist, purchased, returned, or exchanged.
- Communication Data: Messages, inquiries, or other correspondence with us.
- Device and Usage Data: IP address, browser type, operating system, device identifiers, network information, and usage activity on the Services.
2. How We Collect Personal Information
We may collect information from multiple sources, including:
- Directly from you when you create an account, make a purchase, or communicate with us.
- Automatically via cookies, pixels, and other tracking technologies when you interact with our website or services.
- From Service Providers who perform services on our behalf, including payment processors, cloud storage, marketing platforms, analytics providers, and shipping partners.
- From Third Parties such as business partners or publicly available sources where permitted by law.
3. How We Use Your Personal Information
We use personal information for the following purposes:
- To Provide and Improve Services
- Process transactions, fulfill orders, manage accounts, arrange shipping, and handle returns or exchanges.
- Personalize your shopping experience and provide product recommendations.
- Marketing and Advertising
- Send promotional communications via email, SMS, or postal mail (you may opt-out at any time).
- Display targeted ads on third-party platforms based on your interactions with the Services or previous purchases.
- Security and Fraud Prevention
- Verify your identity, protect against unauthorized access, detect and prevent fraud, and maintain the integrity of our Services.
- Customer Support and Communication
- Respond to inquiries, provide support, and maintain ongoing business relationships.
- Legal Compliance and Enforcement
- Comply with applicable laws, respond to legal requests, and enforce our terms or policies.
Legal Basis for Processing (for EU/UK users):
- Contractual necessity (to process orders, provide Services)
- Legitimate interest (security, fraud prevention, marketing)
- Consent (marketing communications)
- Compliance with legal obligations
4. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to:
- Improve website functionality and performance.
- Analyze usage and trends.
- Deliver personalized advertising.
You can manage or disable cookies via your browser settings, or opt out of targeted advertising through industry-standard mechanisms such as the Shopify Privacy Portal or Global Privacy Control.
5. How We Share Personal Information
We may share personal information with:
- Service Providers: Payment processors, shipping partners, cloud storage, analytics, marketing, and IT providers.
- Business Partners: For advertising and marketing purposes.
- Affiliates and Corporate Entities: Within our corporate group as necessary.
- Legal or Regulatory Authorities: To comply with legal obligations, enforce policies, or protect rights.
- Business Transactions: In connection with mergers, acquisitions, or bankruptcy.
We do not sell your personal information.
6. International Transfers
Your personal information may be transferred, stored, and processed outside your country of residence. Where required by law, we implement recognized safeguards, such as Standard Contractual Clauses (SCCs) or equivalent mechanisms, to ensure an adequate level of protection.
7. Security and Data Retention
- We implement reasonable technical and organizational measures to protect your personal information.
- No system is completely secure, and we cannot guarantee absolute security.
- Retention periods:
- Account and transaction data: Retained for 7 years for accounting and legal compliance.
- Marketing data: Retained until you opt out.
- Support correspondence: Retained for 3 years.
- Other personal data: Retained only as long as necessary to provide Services or comply with legal obligations.
8. Children’s Privacy
The Services are not intended for children under 16 (or local age of majority). We do not knowingly collect personal information from children. If we discover we have inadvertently collected such data, we will delete it promptly.
9. Your Rights
Depending on your jurisdiction, you may have rights including:
- Access and Portability: Request a copy of your personal information or transfer it to another service.
- Correction: Request corrections to inaccurate personal information.
- Deletion: Request deletion of your personal information where permitted by law.
- Opt-Out of Marketing or Targeted Advertising: Withdraw consent for marketing communications or targeted ads.
- Objection / Restriction (EU/UK): Object to processing or restrict its use.
- Withdrawal of Consent: Withdraw previously given consent without affecting the lawfulness of prior processing.
To exercise any rights, contact us at service@restor.com.co - We may require verification of your identity.
10. Third-Party Websites
The Services may contain links to third-party websites. We are not responsible for their privacy practices or content. Review the privacy policies of any third-party sites you visit.
11. Complaints
If you have concerns about how we process your personal information, you may contact us at service@restor.com.co.
- For EU/UK residents, you may lodge a complaint with your local supervisory authority.
- For Australian users, complaints can be directed to the Office of the Australian Information Commissioner (OAIC).
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Updates will be posted with a revised “Last Updated” date.
13. Contact
For questions or requests regarding this Privacy Policy or your personal information, please contact us at:
Email: service@restor.com.co
RÉSTOR is the data controller for your personal information and is responsible for ensuring compliance with applicable privacy laws.